Returns Policy

Sales are covered by our standard 30 day returns policy from date of purchase.

To be eligible for a return, your item must be unused and in the same condition that you received it and be in the original packaging. 

To complete your return, we require a receipt or proof of purchase.

To initiate a return contact info@formandfellow.com.au and we will come back to you with specific instructions. DO NOT send a product back until this has been approved and you have been instructed in writing by us.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Shipping
The purchaser is responsible for returning any goods to Form & Fellow at their expense. This is inclusive of returning items within our agreed ‘returns policy window’ or transporting the product to/from a specified place of repair or replacement.

Exemptions
Gift cards are exempt from our returns policy

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, please contact info@formandfellow.com.au

Contact us
Please contact info@formandfellow.com.au if you like to discuss returning or exchanging your item.